|
Terms
and Conditions of Order
View your shopping basket
By placing your
order, you agree to the following terms and conditions.
Product
Information
If you need help
determining product features, please contact us directly by:
Pricing
The prices
listed on this Web site are updated daily and are subject to change
without notice. While we take great care to ensure the accuracy of
these prices, we cannot be held liable for any pricing errors.
Availability
Please note that
all products on this website are currently available to us. Our
website is updated daily.
Payment
Terms
Payment is accepted
by online transactions through our secure server 24 hours per day.
Your order will be confirmed with an order number by e-mail and
a transaction number. Your order will be processed during
normal office hours: Monday to Friday 9am till 5pm. If you wish
to place and pay for an order by other means please contact us directly
by e-mail at sales@K4Plus.com
or fax on 01983 523003 with the details.
Orders from
international customers must be cleared before the goods are
dispatched.
When paying by
credit or debit card, the 'billing address' information on your
order must be the same as your credit card billing information. If
this information does not agree completely, we will need to confirm
with the billing contact. Also, see Shipping.
Shipping
Your order will
be processed and sent by Riva South Limited. Orders are processed
on the date of receipt and will be dispatched usually within 2 working
days of that date.
Current charges
are as follows and include postage and packing:
Mainland UK
£9.50 for weight up to 30kg
£9.50 for each 30kg thereafter.
Free delivery on orders over £500
The charges listed
cover postage & packing up to a maximum of 30Kgs. (which covers
95% of orders sent). If the ship-to information on your order is
not the same as the bill-to information on your order and you are
paying by credit or debit card, your order will require special
authorization from your bill-to contact. You must provide complete
bill-to contact information for your order to be processed. Shipping
costs are non-refundable except in the case where the goods are
proven to be faulty. Also, see Payment Terms.
Taxes
Tax is charged
for at the current rate where applicable.
Warranties
All products are
supplied with the manufacturer's standard warranty. No other
warranties are expressed or implied.
Returns &
Exchange Policy
No product may
be returned without completing a returns form, which is supplied
with each order sent. Products returned without a return form
will be refused. Please contact us for a return form if you do not
have one.
If you are not
satisfied with your goods for any reason please return them within 7
days of delivery for replacement or refund. Returns must be in
original condition and packaging stating reason for return if
possible. In the case where goods are replaced more than once
(for example with a different size or colour) the customer may be
liable for the shipping costs but will be notified in this
instance.
Products may not
be returned after this period unless goods are proved to be faulty.
The purchase price of products returned in original condition will
be refunded via the same method of payment selected on your order.
Shipping and handling charges are not refundable except in the case
where goods are proven to be faulty.
Cancellations
You may cancel
your order for any reason at any time prior to shipment. Once your
order ships, it is subject to the Return Policy.
If you refuse
your shipment, you will be given a full credit for the return of any
products. This would not include the cost of returning the goods.
Ordering
Customer
Support, Service & Complaints
We aim to provide our customers with the highest standard of
service possible and will deal with any queries or complaints in the
fairest manner at all times whilst observing the customers
confidentiality. We will handle all queries and complaints
within 5 days of us receiving them and each complaint may be used in
order to improve our service.
Legal
Statement
By placing your
order, you agree to all the policies, terms, and conditions published
throughout this website.
'Your statutory rights are not affected'
Privacy
Policy
On-Line
Credit Card Security
 This
site has been designed for secure payments. Your transaction is
conducted through WorldPay, an approved payment service provider.
Your credit card details are not given to or retained by the vendor
at any time. All transactions are carried out on a secure server.
Did you know?
The risk of
credit card fraud is 100 times greater when you hand your card to
the waiter in a restaurant than when you shop on the Internet!
At K4Plus.com
we are committed to protecting your privacy. We use the information
we collect about you to process orders and to provide a more personalised
shopping experience. Please read on for more details about our privacy
policy.
What
information do we collect? How do we use it?
When you order,
we need to know your name, e-mail address, delivery address, credit
or debit card number and expiry date. This allows us to process and
fulfil your orders and to notify you of your order status.
We also ask for
your telephone number which enables us to contact you urgently if
there is a problem with your order. For some international
deliveries this number may be given to our couriers.
We may also use
the information we collect to occasionally notify you about important
functionality changes to the Web site, new services and special
offers we think you'll find valuable. If you would rather not receive
this information, please send an e-mail to mailinglist@K4Plus.com Make
sure to change your preferences for each account or e-mail address
you have left with us.
How do we
protect customer information?
As required by
the UK Data Protection Acts of 1984 and 1998, we follow strict
security procedures in the storage and disclosure of information
which you have given us, to prevent unauthorised access. Our
security procedures mean that we may occasionally request proof of
identity before we are able to disclose sensitive information to
you.
What about
"cookies"?
"Cookies" are
small pieces of information that are stored by your browser on your
computer's hard drive. Our site does not use any cookies that are
stored to your hard drive or remembered between visits to our
website.
Will K4Plus
disclose the information it collects to outside parties?
K4Plus does not
sell, trade or rent your personal information to others.
In Summary
We are committed
to protecting your privacy. We use the information we collect on
the site to make shopping at K4Plus.com possible and to enhance
your overall shopping experience.
Your Consent
By using our Web
site, you consent to the collection and use of this information
by K4Plus. If we decide to change our privacy policy, we will post
those changes on this page so that you are always aware of what
information we collect, how we use it and under what circumstances
we disclose it.
Tell Us What
You Think
We welcome your
questions and comments about privacy. Please send e-mail to sales@K4Plus.com
|
